Patient Administrator A&E Department

We are seeking a high-performing and enthusiastic individual to fill a Patient Administrator vacancy at the West Middlesex Site working in our busy A&E Department. The post holder will provide a comprehensive patient-focused administrative service to a multi-disciplinary team based in our A&E Department.

The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties.

Main duties of the job

• Provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals.
• Work consistently to provide high-quality customer service and be professional at all times.
• The post holder will be required to work in both of the following areas, providing cross-cover where necessary: Back Reception and Front Reception.

Job responsibilities

• Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records.
• Contact other departments and teams as necessary relating to the patient care pathway and service delivery.
• Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
• Prepare for clinics ensuring all relevant documentation is available and notes are prepared.
• Use the Trust's computer system to generate clinic lists and help locate missing notes.
• Use the case note record tracking (CRT) system to electronically register/move/transfer/locate medical case notes.

Person Specification

• GCSE English and Maths or equivalent.
• Experience of working in an administrative capacity.
• Proven experience of dealing with complex telephone calls.
• Demonstrable experience of maintaining a professional attitude in a pressured environment.
• Excellent communication skills both written and verbal.
• Ability to prioritise and organise workload.
• Ability to use own initiative.
• To be able to work as part of a team.
• Knowledge of filing systems.

Benefits

• Competitive salary: £30,630 to £32,346 per annum.
• Agenda for Change pay scheme.
• Band 3.
• Permanent, full-time position.