Passenger Operations Supervisor

Merton is London's best-kept secret, with beautiful open spaces, excellent transport links, ambitious plans to improve quality of life across the borough, and an unmatched sporting heritage.

We are seeking a Passenger Operations Supervisor to oversee our in-house Passenger Transport team. The team currently deploys up to 30 vehicles each day to support adults and young people travelling from their homes to educational establishments and other activities.

The Passenger Operations Supervisor is responsible for the effective, safe, and compliant operation of the Passenger Transport Service. This is a visible, site-based leadership role. The post holder will be responsible for the daily dispatch of vehicles and staff during morning and afternoon operations, ensuring sufficient staffing levels are maintained to meet service requirements.

Key responsibilities include:

• Overseeing the safe and legal operation of the service
• Upholding and implementing Merton's policies and procedures
• Acting as a key holder for the office
• Providing first-line management support for a team of approximately 20-25 Driver/Attendants and Passenger Assistants
• Promoting high standards of performance, attendance, conduct, and customer care
• Supporting staff development through coaching, guidance, and performance management
• Contributing to service improvement initiatives

The Passenger Operations Supervisor will work as part of a team alongside two other Passenger Operations Supervisors. To meet the needs of the service, Passenger Operations Supervisors work Monday to Friday on a shift basis, covering the operational hours of the service, which are currently 6:30am to 6:00pm.

For more information about our excellent range of benefits, please visit our Why Work for Us page on our website: https://www.merton.gov.uk/jobs/working-us#toc-family-friendly-policies-…