Passenger Assistant

Croydon Council is seeking a Passenger Assistant to join their in-house passenger transport service. As a Passenger Assistant, you will be responsible for providing safe transportation for SEN clients to and from school.

The role involves working with vulnerable people, children with Special Educational Needs, and people with disabilities in a caring and understanding manner. You will need to have experience of working in a passenger care environment and be able to support Service Users into and out of the vehicle.

Key responsibilities include:

• Supporting Service Users into and out of the vehicle, and operating wheelchairs where necessary
• Diffusing difficult situations on the vehicle and writing brief notes/reports on incidents
• Liaising with homes and schools over day-to-day concerns with tact and diplomacy
• Maintaining written records, including recording passenger complaints

The role requires:

• Experience of working with vulnerable people, children with Special Educational Needs, and people with disabilities
• Experience of working in a passenger care environment
• Ability to work flexibly within the service's core hours and outside of normal office hours
• Enhanced DBS Disclosure
• Requirement to wear a uniform whilst undertaking duties

The salary for this role is £16,254 - £16,724 per year, working 20 hours per week on a part-time basis.