Operations Sales Associate

As a Sales Associate, Operations at COS, you play a key role in ensuring our store is organised, well-stocked and ready to deliver an exceptional customer experience every day.

Working primarily during early morning shifts, you will support the daily operational routines that keep the business running smoothly. From processing deliveries and replenishing the shop floor to maintaining stock accuracy and Back of House standards, you will help create a seamless journey for both customers and colleagues.

Your responsibilities will include:

• Receiving, unpacking and processing deliveries efficiently and accurately
• Executing daily replenishment activities to ensure product availability across all departments
• Maintaining organised and efficient Back of House areas in line with COS standards
• Supporting stockroom routines, inventory accuracy and loss prevention processes
• Preparing products for the shop floor and supporting merchandising standards
• Collaborating with the store team to ensure operational priorities are completed effectively
• Supporting customer needs when required while maintaining focus on operational excellence

Previous experience in retail operations, stock handling, replenishment or logistics is beneficial but not required. We are looking for someone with a strong work ethic, attention to detail and a willingness to learn.

To succeed in this role, you will need:

• Availability to work early morning shifts, including start times from 6:00 am
• To be organised and detail-oriented, with the ability to manage multiple priorities
• Comfortability working in a fast-paced, physically active environment
• A focus on operational excellence and maintaining high standards
• Collaborative, inclusive and supportive of the wider team
• Proactive, dependable and able to work independently when completing daily routines
• Adaptable and solution-focused with a positive attitude
• Customer-minded and understanding of how strong operational execution contributes to the overall customer experience

This is a part-time position offering 10-20 hours a week. Typical shifts may begin as early as 6:00 am and require open availability on weekends.

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. US-based colleagues also receive medical, vision and dental coverage, employee assistance programs, vacation, wellness, holiday and parental pay, health and dependent care FSA, and additional voluntary benefits.