Operations Manager

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Operations Manager is a member of the Store Management team and plays a crucial role in driving store execution and performance while building consumer loyalty to CVS/pharmacy through excellent customer service.

Responsibilities

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Essential Functions

• Management: Lead others, supervise and direct activities of the store's crew, communicate effectively with store crew and supervisors, and support the Store Manager with action plans for operational and service improvement
• Customer Service: Assist customers with their questions, problems and complaints, promote CVS customer service culture

Requirements

• Deductive reasoning ability, advanced analytical skills and computer skills
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

• High School diploma or equivalent preferred but not required

Pay and Benefits

• The typical pay range for this role is: $19.00 - $29.00 per hour
• Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs