Operations Leader

TaskUs is seeking an Operations Leader to serve as the primary operations leader and escalation point for high-priority safety and operational issues.

Job Summary The successful candidate will make real-time, safety-driven judgment calls regarding fleet and rider issues to protect the community and general public. They will resolve complex situations under pressure by balancing risk, safety, and operational continuity.

Key Responsibilities

• Serve as the primary operations leader and escalation point for high-priority safety and operational issues
• Make real-time, safety-driven judgment calls regarding fleet and rider issues to protect the community and general public
• Resolve complex situations under pressure by balancing risk, safety, and operational continuity
• Partner with local leadership, Engineering, and Safety to direct immediate response actions and ensure business continuity
• Lead Operations teams in the swift execution of escalation pathways and response plans
• Collaborate in structured post-incident reviews, capturing root causes, corrective actions, and lessons learned
• Standardize escalation frameworks and decision playbooks to ensure consistency across all markets and partners
• Model composure and decisive leadership while managing high-pressure, critical incidents

Requirements

• Proven experience in high-pressure operational environments such as network operations, aviation, emergency response, or critical infrastructure
• Experience with workflow management tools, escalation systems, and knowledge management practices
• Mastery in real-time critical thinking and de-escalation, with the emotional intelligence to prioritize safety and operational continuity during complex incidents
• Exceptional verbal and written skills, with the ability to provide authoritative direction to cross-functional teams and deliver concise briefings to executive leadership

What We Offer

• Competitive industry salaries
• Comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays