Operations Lead (Retail) (Full-time)

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world,shifting it from a traditional gift to a personal choice rooted in self-expression.

The Operations Lead is a critical member of our store leadership team, with a keen eye for detail and a passion for creating a seamless customer journey. Highly skilled in data-driven decision-making, the Operations Lead serves as the in-store advocate for retail inventory, proactively resolving challenges and eliminating roadblocks.

Customer:

• Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.

Operations:

• Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Manage the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
• Proficient in using point-of-sale systems, inventory management software, and other retail technology.
• Accountable for mitigating internal, external and administrative loss of product.
• Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.

Merchandising:

• Ensure Mejuri brand standards of visual presentation, cleanliness and functionality are upheld.
• Execute and/or participate in the implementation and maintenance of all retail campaign signage and windows in your location.
• Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.

People:

• Participate in the successful integration of new talent to our store teams.
• Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Build healthy relationships with our people and establish a positive and engaging work environment.
• Adhere to and validate our policies and compliance practices.

Requirements:

• Experience in a high volume retail environment.
• Experience managing standards and procedures.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability - identify potential challenges and develop action plans.
• Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Benefits:

• Comprehensive medical, dental, and mental health coverage.
• Paid time off – inclusive of vacation and sick days.
• 4 months of 80% parental leave salary top-up and personalized return to work plans.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in-house retail learning program.
• Generous product discount!

Salary:

• $31.00 - $35.00 per hour