Operations Control Officer

This role works within the Operations Control team which is part of the Middle Office department of Wealth Management Asia. You will be responsible for timely and accurate creation of KPI and Operations Control Reports according to defined policies and procedures, and handling queries from internal and external parties.

Responsibilities

• Client First & KPI

+ Create KPI and Operations Control Reports accurately and on time + Liaise with front office private banking teams, internal departments, and operations teams for service and investigation regarding execution and settlement of trades, delivery of securities, corporate action, payments and receipt of funds, fees, renewal and repayment of loans, documentation scanning, and various account and control maintenance functions + Maintain consistency with global policy and regulatory standards + Proactively identify and monitor group service quality performance gaps/trends against established SLA standards + Provide advice and counsel for service quality efficiency and effectiveness and client care opportunities + Analyze root cause and recommend solutions/action plans + Ensure all transactions and fundings are processed according to bank rules, circulars, procedures, and local requirements + Manage requests and queries within stipulated timeframe + Review Operations policies and procedures to identify and quantify gaps and develop and implement action plans + Manage task segregation amongst team members

• Risk Awareness and Escalation

+ Adhere to all policies and procedures in place + Investigate and escalate queries + Demonstrate clear understanding and adherence to WM escalation protocol + Act as an escalation point for Private Banking front office teams, functional teams, and Head Office areas for problem resolution + Ensure management is aware of significant exposures to risk and contribute to the improvement of control and governance systems and processes

• Change Management & Transformation

+ Review process flows and initiate process improvements via change requests, defects + Take lead in projects, strategic initiatives, and testing + Work with business units and functional heads to implement and report on adherence and remediate areas that are deficient or require change management assistance

• Professionalism and Growth

+ Demonstrate clear understanding and apply RBC Values, culture, and leadership model in daily dealings + Actively enroll in courses offered by Learning & Development team and apply knowledge gained in day-to-day processing + Provide relief support and other duties assigned and cross-train on all functions performed with the team and across department

Requirements

• Self-motivated and able to work under pressure in a dynamic and fast-paced environment
• Minimum 2 years of working experience within a Settlements team/department
• Good working knowledge of global practices in relation to corporate actions
• Strong analytical skills and attention to detail
• Good interpersonal and communication skills (written and verbal)
• Committed and responsible with an attitude to ensure accuracy and completeness

Nice to Have

• Familiarity with Avaloq system, Omgeo CTM & Alert, Bloomberg