Description
Stripe is a financial infrastructure platform for businesses, and its Mexico City office is a vibrant hub. The company acquired TaxJar in 2021 to strengthen Stripe Tax's sales tax capabilities in the United States.
The Operations Associate, Tax Jar role involves troubleshooting and solving technical/external user issues, analyzing processes, and instigating changes to help scale operations and improve user experience. The ideal candidate will have a user-first mindset, excellent English communication skills, and analytical thinking abilities.
Responsibilities:
- Troubleshoot and solve technical/external user issues.
- Analyze processes and instigate changes to help scale operations and improve user experience.
- Work closely with other Stripe teams to improve product offerings and messaging.
- Gain insights into how thousands of businesses on Taxjar and Stripe scale and operate.
- Contribute towards building a strong team environment and operational culture at Stripe.
- Partner with global TaxJar direct team members, Tax organization stakeholders, and other Stripes towards solving complex problems.
- Work efficiently under time-sensitive deadlines to help users stay compliant with Sales Tax obligations.
- Break down challenging tax and technical topics for users.
Requirements:
- User-first mindset.
- Excellent English communication skills.
- Analytical thinking and problem-solving abilities.
- Prior experience in customer service or internal/external user-facing operations.
- Ability to learn about technical products and processes.
- Process-oriented mindset.
- Self-led and independent learning skills.
- Willingness to work in an in-office environment with strong cross-team collaboration and support.
Preferred Qualifications:
- Prior experience or knowledge in user support.
- Prior experience in troubleshooting.
- Prior experience working on projects or process improvement initiatives.
- Technical background, particularly in areas such as APIs, SQL, integrations.
- Strong and self-driven research skills.
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