Operational Leader - HEDIS CAHPS Surveys

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience. At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, and prioritize safety and quality in everything they do.

This position provides enterprise-wide operational leadership for HEDIS CAHPS, CMS HOS and HOS-M, and provider surveys. You will serve as the organization's subject matter expert for survey methodology, regulatory requirements, and project execution. Your responsibilities will include:

• Leading surveys from planning through completion, including regulatory compliance, survey implementation, vendor and contract management, budgeting, data reporting, risk management, process improvement, and stakeholder engagement.
• Serving as the organizational subject matter expert for CAHPS, HOS, HOS-M, and provider surveys.
• Interpreting and operationalizing NCQA, CMS, and HEDIS survey requirements for multiple plans, contracts, products, markets, and lines of business.
• Coordinating survey planning, implementation, data collection, fielding, reporting, and closeout activities.
• Monitoring and evaluating regulatory, industry, technology, and vendor trends that may affect surveys.
• Managing vendor performance and contracts.
• Managing budget activities associated with surveys.

Required Qualifications:

• Minimum 7+ years of project management experience, including leadership of large-scale, cross-functional initiatives.
• Demonstrated experience managing complex projects involving multiple workstreams, stakeholders, dependencies, and organizational impacts.
• Proven ability to lead projects through initiation, planning, execution, implementation, and closure.
• Strong experience in risk identification, mitigation planning, issue resolution, governance, and executive-level communications.
• Demonstrated ability to work independently with minimal supervision, proactively identify opportunities and risks, and drive initiatives forward in complex and evolving environments.
• Demonstrated ability to manage competing priorities in a fast-paced environment.

Preferred Qualifications:

• Experience leading healthcare, managed care, Medicare/Medicaid, or operations.
• Experience managing vendor performance and procurement activities.
• Experience interpreting and supporting compliance with healthcare regulatory and reporting requirements.

Education:

• Bachelor's degree required in Business Administration, Healthcare Administration, Project Management, Operations Management, Information Technology, Organizational Leadership, or a related field.
• Equivalent experience may be considered.

Pay Range:

$75,400.00 - $165,954.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Benefits:

We offer a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.