Open Enrollment Coordinator

We are seeking an Open Enrollment Coordinator to join our Strategic Business Initiatives (SBI) Team at Aetna. As an Open Enrollment Coordinator, you will be responsible for proactively partnering with internal and external teams to deliver an unrivaled open enrollment experience for our retirees.

Responsibilities:

• Manage the end-to-end Open Enrollment inventory and delivery process
• Track and report open enrollment fulfillment and kit activity
• Process fulfillment/enrollment kit orders
• Collaborate with teammates and business partners to drive process improvements and implement new ideas
• Partner with Account Team to set up virtual customer/member meetings using virtual meeting technology

Requirements:

• 5+ years of managing projects and initiatives
• 7+ years of total business experience
• Experience with Excel, QuickBase, and other Microsoft Office tools/products
• Strong interpersonal, written, and verbal communication skills
• Problem-solver and independent thinker with a track record of meeting key business objectives
• Ability to work in a fast-paced environment during busy/peak volume periods
• Must be able to lift ~25 lbs

Preferred Qualifications:

• Experienced in delivering outstanding customer service
• Excellent project management skills
• Experience managing open enrollment support processes
• Established track record of effectively managing multiple priorities during busy periods
• Advanced skills in MS Office

Education:

• Associate's degree or equivalent experience

Benefits:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs and other resources