Online Distribution Coordinator

Join the Online Distribution team at NEXT in their flagship warehousing hub in South Elmsall as an Online Distribution Coordinator. You will play a crucial role in ensuring customers receive their orders on time by overseeing and driving the performance of internal distribution processes and third-party carrier networks.

Responsibilities

• Monitor and drive carrier performance: Track, analyse, and act upon daily, weekly, and seasonal operational KPIs to safeguard customer delivery standards and achieve the best success rates for UK parcel deliveries.
• Evaluate on-site operations: Visit NEXT warehousing complexes and third-party carrier sites across the UK to understand workflows, investigate bottlenecks, and address operational issues first-hand.
• Deliver continuous improvement: Review end-to-end distribution data to identify operational strengths and weaknesses, recommending and supporting corrective actions where needed.
• Support network projects: Apply day-to-day operational insight and carrier knowledge to help successfully deliver new project rollouts across the evolving network.
• Collaborate across teams: Build effective partnerships with internal distribution teams, senior managers, and external logistics partners to keep operations running smoothly.

Requirements

• Strong data skills: Confidence working with figures and reports, working closely with the data team to spot key trends, extract insights, and turn this into actionable tasks and process improvements.
• A problem-solving, inquisitive mindset: Naturally curious and ready to challenge the status quo, asking the right questions to find better ways of doing things.
• Clear, positive communication: The ability to build genuine, productive working relationships with people at all levels, both inside NEXT and across the third-party carrier network.
• Organisational focus: Exceptional attention to detail and a methodical approach to managing priorities, reports, and site visits in a fast-moving setting.
• Adaptability and a can-do mindset: A flexible, self-motivated attitude towards operational demands, including an openness to occasional unsociable hours when the operation requires it. You'll also need a full, clean driving licence.
• Relevant background: Previous exposure to a warehousing, distribution, logistics, or supply chain environment is beneficial, alongside a proactive approach to solving problems.
• AI and process improvement: Any practical experience using AI tools or technologies to streamline workflows and improve processes would be a strong plus.

Benefits

• Sharesave scheme
• 25% off most NEXT, MADE, Lipsy, Gap, and Victoria's Secret products
• Generous bonus scheme for many roles
• Restaurants with great food at amazing prices
• Access to fantastic discounts at Staff Shops
• Free on-site parking
• 10% off most partner brands & up to 15% off Branded Beauty
• Hot deals and exclusive offers from over 3,500 retailers through the online benefits platform
• Financial Wellbeing - Save, track, and enhance financial wellbeing
• Apprenticeship - Grow and develop on the job whilst gaining a qualification
• Support Networks - Access to Network Groups to empower and celebrate each other