Non-US Accredited Foreign Graduate

As a Non-US Accredited Foreign Graduate, you will play a critical role in delivering CVS Health's purpose and values. You will work under the supervision of a licensed Pharmacist to ensure a safe and effective Retail Pharmacy environment. Your responsibilities will include:

• Patient Safety
• Pharmacy Professional Practice
• Regulatory Requirements
• Quality Assurance
• Customer Service
• Inventory Management
• Workflow Management

You will also lead with heart, displaying empathy and compassion for patients, customers, caregivers, and colleagues. You will support the Pharmacy manager in motivating and developing Pharmacy Support Staff, identify business opportunities, and adapt to change.

Key responsibilities include:

Customer Service

• Greet customers in a courteous and professional manner
• Assist customers with questions and concerns
• Answer telephone calls with a warm and friendly greeting
• Request additional help when needed
• Perform approved register transactions
• Engage with customers to create personalized moments

Regulatory

• Maintain customer/patient confidentiality according to HIPAA and company standards
• Communicate with customers while protecting confidential drug information
• Comply with all federal and state laws, rules, and regulations
• Meet requirements for state and federal licensure within an appropriate timeframe

Pharmacy Operations

• Adhere to CVS workflow and maintain standards
• Process prescriptions, including translation of SIG codes and labeling
• Resolve third-party rejections and complete manual claim forms
• Perform prescription pick-up procedures
• Access, input, and retrieve necessary information
• Maintain in-stock inventory and assist with putting away drug orders
• Deliver additional healthcare services as allowable by state regulation

Counseling under the direct supervision of a licensed pharmacist:

• Offer to counsel and direct customers to pharmacists if necessary
• Field medical questions when appropriate
• Communicate with healthcare professionals to provide optimal care
• Solicit information on customers' medical history to give medical advice

Leadership

• Communicate with Field Management and Corporate as needed
• Participate in store operational meetings
• Support maintaining a clean, organized, and professional pharmacy department
• Coordinate training and development of Pharmacy Support Staff
• Recognize others and celebrate success

Education:

• High School Diploma or General Equivalent Development (GED)
• Doctorate (PharmD) or equivalent Pharmacist degree from a Non-US accredited school of pharmacy
• Active Pharmacy Intern license in the state where the district is located

Prior Relevant Work Experience:

• Required: 0 to 3 years
• Preferred: 3 to 5 years

Essential Qualifications, Essential Functions & Preferred Qualifications:

• Foreign Graduate from a Non-US Accredited college or school of pharmacy
• Pharmacist licensure in the state within 120 days of completion of US Intern hours
• Strong communication and presentation skills

Skill In:

• Results Orientation
• Colleague Engagement
• Active Listening
• Customer and Community Engagement
• Consumer Behavior
• Negotiation and Conflict Resolution
• Patient Counseling
• Emotional Intelligence
• Time Management
• Digital Literacy

Ability To:

• Have regular and predictable attendance
• Complete additional tasks as directed by supervisor or manager
• Complete required training and obtain required licensure within guidelines
• Lift and exert up to 20 lbs. of force occasionally