Newham MHCOP Apprentice Receptionist

Launch your career in East London NHS Foundation Trust as an apprentice and gain hands-on experience while learning valuable skills. You will be in a paid job gaining valuable industry workplace experience whilst completing a nationally recognised qualification.

The role involves providing effective and efficient reception and clerical services for the team, working flexibly within the administrative team, and contributing to the smooth functioning of the systems underpinning service to service users.

Key responsibilities include:

• Receiving incoming calls and dealing with them in a courteous and helpful manner
• Booking outpatient/clinic appointments and making telephone calls to service users to remind them of their appointments
• Managing the diary and appointments system and informing clinicians of their appointment arrivals
• Supporting the uploading of information to service user files on RiO
• Logging referrals and ensuring they are passed on for processing and allocation

Requirements:

• Good standard of Written and Spoken English
• Basic IT skills
• Computer Literacy including word processing and data entry
• Ability to work in a team or as part of an administrative team

Desirable skills:

• English & Maths GCSE or equivalent functional skills
• Experience of working in an office environment and routine office administration including reception duties
• Good communication skills
• Experience of making telephone calls and using other communication methods

The apprenticeship is 18 months, full-time, with a salary of £17,467.91 per annum.