Network Account Manager (NAM) / NAM Coordinator – Algeria

The Network Account Manager (NAM) is the strategic owner of an assigned portfolio of stakeholders, networks and customers.

The role focuses on the products and opportunities where promotion and field engagement create the greatest impact for patients and the business.

For this specific opening, the role carries a dual responsibility: NAM and NAM Coordinator of the CFC team in Algeria. Alongside managing his or her own portfolio, the incumbent ensures alignment, consistency and effective execution of field priorities across the team.

The NAM turns customer, market and business intelligence into differentiated account strategies. The NAM anticipates needs, challenges and opportunities, and mobilizes the cross-functional teams around priority accounts.

The role maximizes access to the Pfizer portfolio within the allocated accounts and geography, in line with commercial priorities. It is accountable for portfolio growth and for delivering measurable customer, patient and business impact.

Key Accountabilities

Strategic Account Ownership & Customer Partnerships

• Own the account strategy and annual plan for the allocated portfolio, institutions and geography, and adapt it as priorities and the market evolve.
• Segment and prioritize accounts and HCPs by potential and expected impact.
• Focus time and resources on products, patients, prescribers and customers to generate needs where promotion and field engagement have the greatest impact.
• Establish, maintain and leverage high-quality relationships with current and emerging customers, KOLs and decision-makers.
• Recommend and build partnerships that improve market access and portfolio uptake.

Business Intelligence, Anticipation & Decision-Making

• Maintain a clear map of formal and informal decision-makers and decision-making processes for each account, updated quarterly.
• Monitor the institutional environment, including priorities, tenders, policy and procedure changes, and competitor activity.
• Collect and analyze account, consumption, pricing and competitive data to generate insights and the next best action.

Access & Product Availability

• Lead enlisting and access activities for the Pfizer portfolio in the target accounts, in line with the account strategy.
• Resolve complex account challenges with the right internal and external stakeholders.

Cross-Functional Orchestration & Team Leadership

• Mobilize and align Marketing, Medical, Access, Supply and Tender teams around priority accounts and opportunities.
• Synchronize activities and investments per account to maximize impact.
• Act as a coordinator by sharing best practices and supporting peers across the CFC team.

Track Progress & Business Control

• Build and track the annual account and business objectives, and set accurate sales forecasts per account.
• Report progress on a monthly and quarterly basis against the account plan, and measure impact.

Compliance & Integrity

• Act with integrity and in full compliance with company policies and local laws and regulations.

Job Specific Technical / Functional / Professional Competencies

• Strategic thinking, with the ability to make sound decisions autonomously and propose innovative solutions.
• Business intelligence, anticipation and agility, with the ability to identify and capture opportunities.
• Strong commercial and business acumen, with solid portfolio and account management skills.

Experience and Knowledge

• Bachelor's degree in science, business or equivalent.
• +5 years of experience in healthcare within a similar role.
• Solid, track record and proven accomplishments in key account management.
• Excellent written and oral communication in French and English, with strong presentation skills.