Description
We are Accor, a world-leading hospitality organisation with a diverse portfolio of brands and a presence in over 110 countries. At Accor, we pride ourselves on our Heartist culture, which focuses on human connections, genuine emotions, and sincere care.
As a Messenger at our Midscale Hotel in Belo Horizonte, you will be responsible for providing exceptional service to our guests, supporting them during their stay and providing general information about the hotel.
Responsibilities:
- Greet and assist guests upon arrival and departure, handling luggage and providing information about the hotel
- Deliver documents, packages, and other items to guest rooms, as well as manage mail and parcels
- Maintain the cleanliness and organisation of the reception area
- Ensure the safekeeping and security of luggage, correctly identifying and labelling it
- Manage and control stored items in the luggage room
- Liaise between taxi requests and taxi drivers
- Replenish departmental materials and supplies
- Perform other related tasks as required
Requirements:
- Completed secondary education
- Basic computer skills (Microsoft Office and internet)
- Basic English language skills
Desirable:
- Technical course in Hospitality or Tourism
- Intermediate English language skills
- Previous experience in reception or hospitality
Additional Information:
- 12x36 work schedule
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