Medical Social Worker

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

Job Summary: The Medical Social Worker (MSW) is a key member of Oak Street Health, contributing a unique and valuable perspective to our care teams to support the psychosocial needs of our patients.

Core Responsibilities:

• Proactively support our highest-need patients by providing comprehensive assessments, telephonic check-ins, and in-person visits.
• Partner with the patient and their support persons to identify goals, increase engagement in their healthcare, address barriers, and drive the execution of their care plan.
• Respond to crises and urgent needs with the keen ability to prioritize work, triage situations, and multitask.
• Maintain extensive knowledge of community resources and make referrals, as appropriate, to help ensure the patient's healthcare and psychosocial needs are met.
• Navigate patient insurance benefits in collaboration with the Patient Relations Manager (PRM) to ensure mindful utilization and maximization of plan benefits.
• Provide both longitudinal and episodic comprehensive care coordination with the ultimate goal of empowering patients to independently manage their health conditions and have increased quality of life.
• Educate patients on supportive care options and provide goals of care counseling, support, and advocacy at all stages of the patient journey.
• Provide psychoeducation to patients and families surrounding life stage and disease-specific issues.
• Meet with care teams to collaborate and generate creative solutions to patient issues.
• Complete concise and comprehensive documentation on time to ensure that all care team members have visibility into the status of MSW interventions.
• Partner with Community Health Workers (CHW) and provide clinical guidance and consultation regarding complex patient needs.

Requirements:

• Master's Degree in Social Work (MSW) from an accredited program.
• Must meet State of Pennsylvania required licensure: Either Licensed Clinical Social Worker (LCSW) OR Licensed Social Worker (LSW).
• Proficient computer skills (including Microsoft, GSuite, and electronic medical records).
• Prior experience with complex care coordination and/or population healthcare management.
• US work authorization.

Preferred Qualifications:

• Experience with using metrics and data to guide practice and drive outcomes.
• Minimum one year of recent medical social work experience in a healthcare environment.
• Positive attitude, with a drive to improve the lives of an underserved population.
• Ability to adapt, multi-task and stay flexible in a fast-paced environment.
• Familiarity with the local community, including socioeconomic challenges, healthcare barriers, and resources to overcome these obstacles.
• Experience working on a multidisciplinary team of other healthcare providers.
• Fluency in another language is a plus.

Salary Range: $51,256.00 - $111,351.00

Benefits: This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.