Description
We are seeking a reliable and enthusiastic Medical Receptionist to join our friendly and supportive team at Thornton Road and Valley Park Surgery.
The Medical Receptionist will provide a reception service and handle all queries from patients on reception. The team also deals with all day-to-day enquiries that come to the practice via our online portal.
Main duties of the job
- Provide a friendly and professional front-desk service to all patients and visitors.
- Handle patient enquiries in person, over the phone, and via the online portal.
- Process appointment bookings, cancellations, and rescheduling requests.
- Assist patients with general enquiries about practice services and signpost them to appropriate healthcare professionals or external services.
- Manage and respond to patient queries submitted via the online portal.
- Process prescription requests, referrals, and other administrative forms.
- Maintain accurate and up-to-date records using the practices clinical system.
- Support with scanning, filing, and managing correspondence, ensuring data protection compliance.
- Assist in monitoring and actioning emails and tasks within the practices communication systems.
- Assist with the organisation and administration of QOF recalls, ensuring patients attend necessary reviews and screenings.
- Contact patients via phone, SMS, or letter to remind them of due appointments or health checks.
- Ensure accurate recording of QOF-related data to support practice targets and patient care quality.
- Provide administrative assistance to clinicians and practice staff as required.
About us
The Bourne Health Partnership is a dynamic and growing NHS primary care organisation comprising four GP practices: Thornton Road and Valley Park Surgery, Portland Medical Centre in South Norwood, Keston Medical Practice and The Moorings Medical Practice in Purley and Kenley, and Esher Green Surgery in Surrey Downs. Together, we care for a diverse population of over 55,000 patients.
Benefits
- A supportive and inclusive working environment
- Opportunities for development and training
- A chance to contribute meaningfully to improving patient outcomes
- Flexibility to support work-life balance
Person Specification
- Qualifications: GCSE or equivalent (essential), A Levels (desirable)
- Experience: Customer Service Experience of working in primary care (essential), Experience of working in a GP practice (desirable)
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