Manager, Technical Account Management

Job Summary

You will lead the team responsible for helping Huntress partners get real value from the platform after the sale. You will build a team that is outcome-obsessed about rapid deployment, product adoption, partner retention, and growth, while making sure every Technical Account Manager delivers on the promise of the role.

Responsibilities

• Lead, coach, and develop a team of Technical Account Managers through clear expectations, regular feedback, and focused skill development.
• Set operating rhythms and measurable account-management standards that keep TAMs accountable for deployment, adoption, partner health, and retention.
• Ensure TAMs provide consultative post-sales guidance, troubleshoot technical issues, and help partners maximize the value of the Huntress Platform.
• Reinforce Huntress’ culture of accountability, execution, and customer impact.
• Build team expertise in Huntress products and best practices so TAMs can guide customers confidently and identify risks before they affect the partner experience.
• Partner across Sales, Support, Product, Marketing, and other departments to coordinate one-off requests, share product feedback, and improve the customer and partner experience.
• Use AI to build repeatable workflows for account-review preparation, customer summaries, coaching, and prioritization, applying sound judgment to validate outputs and protect customer context.

Requirements

• 6+ years of experience in Technical Account Management, pre-sales, customer success, or a closely related role.
• Strong cybersecurity background and ability to translate technical concepts into practical guidance for partners and internal teams.
• 3+ years of experience leading, coaching, or developing customer-facing technical professionals and improving the quality of their work.
• Ability to present clearly to varied audiences, including technical stakeholders, business leaders, and C-level executives.
• Strong organization, sound judgment, and consistent follow-through in managing competing priorities.
• Bias toward action, operational discipline, and measurable outcomes.
• Proven ability to coach, motivate, and hold teams accountable in a fast-paced, growth environment.
• Experience using AI to work faster and smarter, and building repeatable workflows.

Benefits

• 100% remote work environment
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth