Manager, Store Operations Technology and Innovation

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience. At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, and prioritize safety and quality in everything we do.

The Manager, Store Operations Technology and Innovation supports Store Operations by partnering across business and IT teams to improve tools, processes, and communication capabilities that help field leaders and store colleagues execute effectively.

Job Responsibilities

• Partner with Store Operations, Field, IT, Regulatory, and other business teams to support technology and process solutions.
• Support initiatives tied to store operations technology, workflow tools, and store operating status processes.
• Translate business needs into requirements and partner with IT on enhancements, testing, and deployment.
• Identify workflow barriers and improvement opportunities, and recommend practical solutions.
• Coordinate stakeholders, dependencies, and follow-through across multiple projects and workstreams.
• Support strategic roadmaps, project plans, and implementation activities for priority initiatives.
• Contribute to innovation roadmap execution across assigned workstreams.
• Maintain key data sources and operational levers tied to store operating status and field communication needs.
• Support change planning, communication strategies, and field-facing materials for new tools and process updates.
• Monitor performance, analyze trends, and surface risks, opportunities, and implementation considerations to leadership.

Required Qualifications

• 5+ years of experience in retail, field operations, corporate operations, technology support, or a related business environment.
• 5+ years of experience leading or supporting cross-functional projects, strategic initiatives, or operational process improvements.
• Experience partnering across business and IT teams to gather requirements and support implementation.
• Strong stakeholder management, problem-solving, and project coordination skills.
• Strong written and verbal communication skills.
• Strong organizational skills, judgment, and follow-through across multiple priorities.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to travel up to 10% based on business needs.

Preferred Qualifications

• 8+ years of experience in retail, field operations, corporate operations, or a related environment.
• Experience supporting store operations, field tools, workflow platforms, or operational technology solutions.
• Experience with project management tools, implementation planning, or change management approaches.
• Experience working with IT on business tool enhancements and adoption.
• Master's degree.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.