Manager, Program Management, VCA-X

Visa Consulting and Analytics (VCA) is the consulting arm of Visa, driving tangible, impactful results for clients. The Manager, Program Management, VCA-X, will coordinate day-to-day operating processes, maintain plans and metrics, run governance cadences, administer demand intake, support quality and compliance controls, track automation and efficiency initiatives, and provide executive-assistant and administrative support to VCA-X leadership.

Planning, Metrics & Execution Tracking

• Support strategy and annual planning by translating priorities into detailed plans, milestones, owners, dependencies, and timelines.
• Maintain scorecards and dashboards; track performance against agreed metrics and follow up on variances and actions.
• Produce accurate operating updates and decision-ready materials for management reviews.

Governance, Quality & Compliance

• Set up and run governance meetings and operating cadences, including agendas, pre-reads, minutes, action logs, and escalation tracking.
• Implement quality frameworks, checklists, review gates, documentation standards, and delivery controls.
• Monitor adherence to relevant policies and processes, maintain evidence, and coordinate remediation of identified gaps.

Demand Intake & Delivery Coordination

• Administer the demand intake pipeline, validate required information, coordinate assessments, and maintain status visibility.
• Support prioritization, resource planning, mobilization, and handoffs across multidisciplinary teams.
• Track delivery health, risks, issues, dependencies, and decisions; escalate blockers and drive actions to closure.

Market & Stakeholder Coordination

• Coordinate with Regional and market leaders to progress the VCA-X agenda, confirm demand, and align on next steps and commitments.
• Maintain stakeholder communications, action trackers, and decision records across a highly matrixed global environment.
• Support issue resolution by bringing together the right stakeholders and ensuring timely follow-through.

Executive & Administrative Support

• Provide executive-assistant support to VCA-X leadership, like calendar management, meeting scheduling, travel coordination, expense administration, coordination for site level initiatives, etc.
• Coordinate leadership meetings and events, prepare agendas and materials, manage logistics, and ensure actions and follow-ups are completed.
• Handle sensitive information with discretion and serve as a reliable coordination point for internal and external stakeholders.

Automation & Efficiency Delivery

• Maintain the pipeline of automation and process-improvement opportunities and coordinate prioritization and implementation.
• Track baseline performance, adoption, benefits, and delivery against agreed efficiency targets.
• Document and standardize improved processes, tools, templates, and ways of working.