Manager, PCS- Beijing or Shanghai

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a Manager, Patient Centred Solutions (PCS) at ICON, you will oversee the delivery of high-quality patient care services, ensuring that our processes align with clinical study goals and regulatory standards.

Responsibilities

You will oversee patient-centred solutions workstreams, ensuring deliverables meet quality and timeline expectations. Key responsibilities include:

• Leading and managing the Patient Care Services team to ensure the effective delivery of services that meet clinical trial requirements and enhance patient engagement.
• Developing and implementing operational strategies and processes that optimize patient care delivery and improve patient retention in clinical studies.
• Collaborating with clinical, regulatory, and operational teams to identify opportunities for service enhancements and to resolve any operational challenges.
• Monitoring performance metrics and conducting regular reviews to ensure compliance with industry standards, regulations, and internal policies.
• Providing training, support, and mentorship to team members, fostering a culture of continuous improvement and professional development.
• Ensuring effective communication and coordination with stakeholders, including patients, study sites, and other departments, to enhance the patient care experience.

Your Profile

You will have solid patient-centred solutions experience, with the ability to manage competing priorities and develop your team. Required qualifications and experience:

• Bachelor's degree in healthcare, life sciences, or a related field is preferred, with significant experience in patient care services or clinical trial management.
• Proven experience in managing patient care teams and operations, with a strong understanding of clinical trial processes and patient engagement strategies.
• Strong leadership and organizational skills, with the ability to manage multiple projects and drive results in a fast-paced environment.
• Excellent communication and interpersonal skills, with a collaborative approach to working with diverse teams and stakeholders.
• Analytical mindset with experience in monitoring performance metrics and implementing process improvements.
• Detail-oriented, proactive, and dedicated to delivering high-quality patient services and enhancing patient experiences in clinical research.
• Willingness to travel as required (approximately 15%).

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways