Manager, Payments Pricing

We are seeking a Manager, Payments Pricing to lead and manage the Payments Pricing team at Toast. The successful candidate will be responsible for determining competitive and transparent payments pricing strategies for our largest customers, collaborating with sales, product, and finance teams, and providing data-driven insights to refine Toast's pricing strategy.

Responsibilities:

• Lead and manage day-to-day activities in Payments Pricing, including analysis pipeline and escalations
• Be the key point of contact for Payments Pricing local functions in the region
• Coach and mentor a team of Payments Pricing Analysts
• Develop and collaborate on performance metric dashboards for the team
• Identify and propose process improvement opportunities, with a focus on AI and automation
• Deliver a best-in-class payments experience to Toast customers and prospects
• Become a subject matter expert regarding Toast's payment solutions
• Understand all of Toast Payments' processes and procedures and constantly improve them
• Report and analyze on our customer base to identify trends and help drive future recommendations
• Serve as an escalation point as needed
• Collaborate across all levels of the Fintech organization

Requirements:

• Bachelor's Degree, 5+ years of experience in Financial Services, Business Operations, Analytics, Consulting, or similar experience
• 3+ years of people management experience
• Deep financial and analytical capabilities; Advanced Excel skills
• Metric-driven and operationally minded
• Comfortable working with SQL/Snowflake/Excel/G-Suite/data visualization tools
• Prior experience mentoring/training junior employees; leading or managing a team is strongly preferred
• Strong leadership, organizational, decision-making, and communication skills
• Strong process and change management skills