Manager of Clinical Systems Support Team

The Manager of Clinical Systems Support Team leads support and technical teams within Digital Technology Services (DTS), focusing on daily and ongoing support of several clinical systems, primarily EPIC OpTime, STERIS, Stryker, Intuitive, Brainlab, and ProVation offerings.

This role is critical to the success of clinical workflows and partners closely with Customer Experience teams to ensure excellent customer experience. Responsibilities include:

• Effective collaboration with EPIC counterparts to ensure system reliability and stability
• Serving as an internal consultant to DTS and clinical/business areas
• Staying updated on new care delivery developments and trends in technical developments and business expertise
• Understanding security and compliance requirements and advising on strategic changes
• Directing teams to manage projects and optimization requests
• Working closely with DTS, system leaders, and vendors to identify and select software/hardware for projects
• Serving as a point of escalation for complex issues
• Collaborating with peers and stakeholders to improve data quality
• Representing the company with clinical and related systems vendors
• Attracting, developing, and maintaining top talent
• Planning and managing daily operations within budget
• Participating in defining overall quality standards and best practices
• Directing employee work, including staffing, goal setting, coaching, and performance management
• Managing customer, stakeholder, and vendor relationships

Requirements:

• Bachelor's degree in business, clinical or allied health, computer science, information management, or other technical field
• Four years of experience in multiple I.S. disciplines
• Experience with multiple technologies, processes, and environments
• Demonstrated effective leadership, negotiation, and influencing skills
• Strong ability to communicate effectively with clinical and business stakeholders
• Strong analysis, problem resolution, judgment, and decision-making skills

Preferred Qualifications:

• Epic OpTime experience
• Experience supporting perioperative third-party applications and device integrations
• ITIL certified

Salary: $59.50 - $91.84 per hour

Benefits: We provide a generous benefits package covering a wide range of programs to foster a sustainable culture of wellness.