Manager, National Credit

As Manager, National Credit, you will lead operations within Wealth Management Canada's National Credit division.

The primary purpose of this position is to supervise and provide leadership for a team supporting time-sensitive, complex exception-based and/or highly specialized credit operations processes.

You will be responsible for hiring, onboarding, and training new team members, while providing coaching, recognition, and development for your team in a fast-paced environment.

The Manager will provide insights and support to a variety of credit and risk transactions in a high-volume environment.

The role requires working with regulators, Internal Controls, Operational Risk, Internal/External Auditors, Finance, and Royal Bank partners to ensure that the team adheres to policies and procedures.

Balancing risk and operational efficiency while delivering a high level of client satisfaction are the key components of this role.

Responsibilities

• Managerial Excellence (50%): Provide focus and clarity in establishing individual goals, driving performance management, supporting career development, and rewarding strong performance.
• Department Support (30%): Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.
• Process Improvement (15%): Reduce risk, increase efficiency, or enrich customer service by suggesting process changes and/or system modifications.
• Training & Documentation (5%): Develop and provide ongoing training support for team members related to department processes and systems, and develop and maintain department procedures.

Requirements

• 4-year degree from an accredited university or equivalent, or High school diploma or equivalent with demonstrated experience.
• 5+ years of securities, banking, technology, and/or job-specific industry experience.
• Canadian Securities license (recommended).
• 2+ years of demonstrated and sound managerial experience leading and managing a team.
• Advanced problem identification, analytical, and resolution skills.
• Experience with change management and leading teams through transition.

Nice-to-haves

• Leadership & People Skills – Ability to build, direct, and develop high-performing teams; attract and retain talent.
• Industry Expertise – Securities/Financial Services regulatory and audit experience; knowledge of brokerage operations and vendor management. Strong understanding of Wealth Management products and solutions.
• Credit Expertise - 3+ years of credit operations and margin lending (securities, margin, options, and derivatives products).
• Wealth Management business knowledge and dealing with a Full Service and Direct Investing Platform.

What's in it for you?

• A comprehensive Total Rewards Program includes bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across the business.