Manager, Associate Relations Consultant

We are seeking a Manager, Associate Relations Consultant to join our Human Resources team. As a consultant, you will provide guidance to internal associates on HR policies and help resolve formal employment complaints. You will be a subject matter expert, partnering with various departments to ensure compliance and identify solutions.

Responsibilities:

• Investigate and resolve manager and associate issues
• Provide coaching and guidance to people leaders and associates
• Help reconcile conflicts and disputes
• Ensure associates have access to an objective resource for employment, performance, and policy issues
• Partner with departments such as Legal and Benefits to ensure compliance
• Investigate and resolve formal employment complaints
• Review case data to identify trends and recommend action plans
• Enhance people leader capabilities with HR Business Partners
• Review policies and procedures supporting the associate experience
• Act as a role model and champion for Capital One values
• Participate in internal projects requiring partnership and problem-solving skills

Requirements:

• High School Diploma, GED, or equivalent certification
• At least 3 years of client management experience

Preferred Qualifications:

• 1+ year of Human Resources experience
• Human Resources Management certification(s)
• Knowledge of employment law and practices
• 5+ years of experience working in a team environment

Salary:

• Remote: $138,100 - $157,700 per year
• Richmond, VA: $138,100 - $157,700 per year

Benefits:

• Comprehensive, competitive, and inclusive set of health, financial, and other benefits