Description
The Applied AI Architect team at OpenAI partners with organisations to turn OpenAI's most capable models into meaningful, real-world impact.
As the Manager of Applied AI Architects, you will lead a team of senior technical leaders responsible for the technical strategy, customer journey, and path to production value for a portfolio of OpenAI customers across Australia and New Zealand.
In this role, you will:
- Hire, coach, and develop a high-performing team of Applied AI Architects
- Independently define and refine your team's strategy, priorities, and operating model
- Partner with Sales leadership and Account Directors to prioritise accounts and opportunities
- Ensure Applied AI Architects serve as the primary technical advisors for their portfolios
- Lead complex, multi-threaded customer journeys
- Coach the team on Applied AI architectures
- Build trusted relationships with C-suite and board-level stakeholders
- Mobilise Deployment Engineering, implementation, enablement, Product, Engineering, Research, Security, Legal, Privacy, partners, and other specialists
- Remain accountable for the team's technical progress and customer outcomes
- Establish a rigorous view of portfolio health
- Translate patterns from the field into actionable feedback for Product, Engineering, Research, and go-to-market teams
- Build a culture that balances ambitious customer outcomes with responsible AI deployment
You might thrive in this role if you:
- Possess deep technical acumen in modern AI systems, frontier models, agentic applications, platform technologies, software and cloud architecture, APIs, data integration, identity, security, privacy, evaluation, and enterprise deployment
- Bring 10+ years of experience in customer-facing technical roles
- Have 4+ years of people-management experience
- Have guided enterprise organisations from technical discovery and evaluation through production adoption
- Demonstrate outstanding executive communication and presentation skills
- Can lead a complex portfolio and make thoughtful resource-allocation decisions
- Exercise strong architectural judgement
- Build strong partnerships across Sales, Product, Engineering, Research, Deployment, Customer Engagement, Security, Legal, Privacy, and external partner ecosystems
- Embody a customer-centric philosophy
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