Description
As a sales advisor, you play a key role in creating an outstanding customer experience. You welcome customers, guide them in-store, and support them in finding the products they need. By acting in line with our values, you contribute to both your own success and that of the company.
Your responsibilities:
- Share your fashion and product knowledge to help customers make informed choices.
- Collaborate with your team to provide exceptional service at every stage of the customer's journey.
- Ensure that the sales floor and backrooms are well-stocked, organized, and inviting.
- Support store opening and closing procedures.
- Represent yourself and the brand positively throughout customer interactions.
You work with: Our stores are at the heart of our organization, where customers experience our brand firsthand. As part of a dynamic store team, every role - from sales advisors to department managers, store managers, and decorators to cash handlers - contributes to creating an inspiring and welcoming environment. You also connect with the wider regional team, collaborating across stores to share knowledge and achieve success together. With your team, you play a vital role in helping customers feel confident and express their individuality through the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for everyone.
Who you are: We look for people with...
- Previous experience in customer service within the fashion, retail, or similar sectors is considered an advantage.
- A passion for helping customers and an interest in fashion or retail - we'll teach you the rest!
And people who are...
- Successful in collaborative and dynamic environments.
- Good communicators, creative, curious, and willing to learn and develop.
- Flexible and action-oriented.
- Proficient in Estonian at least at B1 level, which is necessary for daily customer service.
- You are 18+ years old.
Why you'll enjoy working here: At H&M Group, we're proud to be a lively and welcoming organization. We offer our employees attractive benefits and extensive development opportunities worldwide.
- 25% employee discount on all our H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, and ARKET).
- Several additional discount coupons throughout the year.
- Flexible working hours.
- Paid referral program.
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