Local Facilitator - Proactive Care

North West Newham Proactive Care Team are looking for an enthusiastic and proactive Local Facilitator to help connect residents with services, community resources, and support that enables them to live healthier and more independent lives.

The Local Facilitator will play a vital role in engaging residents, coordinating access to local services, and ensuring support plans are delivered effectively. Working alongside the Clinical Care Coordinator and partner agencies, the postholder will help residents navigate health, social care, voluntary sector, and community support systems.

This role is ideal for someone with experience in community engagement, social prescribing, health improvement, care navigation, or community development.

The post is offered as a six-month fixed-term appointment, with the potential for extension subject to funding and service requirements. Applications for secondment opportunities will also be considered, subject to the agreement of the applicant's substantive employer. Flexible working and job-share arrangements will be considered.

Job Responsibilities:

• Programme Coordination: Coordinate administrative processes that enable the care coordination model to function effectively.
• Resident Identification: Support the collation of eligible resident cohorts from the cohort patient lists. Validate and maintain lists and programme registers.
• MDT Administration and Facilitation: Ensure relevant stakeholders receive information in advance of meetings. Record decisions, recommendations, actions and agreed outcomes. Monitor completion of agreed actions and escalate delays where appropriate.
• Information Management: Maintain accurate programme records and tracking systems. Ensure documentation is complete, accessible and shared appropriately. Support data collection for programme monitoring and evaluation.
• Stakeholder Liaison: Act as a key point of contact for operational enquiries. Ensure information flows effectively across the MDT. Support service users and professionals in navigating programme processes.

Person Specification:

Essential Skills and Abilities:

• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
• Able to build rapport quickly, communicate clearly and adapt communication style to meet the needs of residents, carers and professionals.
• Ability to coordinate activities across multiple organisations, services and stakeholders to ensure support is delivered effectively.
• Able to organise complex activities involving multiple stakeholders and tight timescales.

Essential Experience:

• Experience of supporting productive MDT meetings through effective preparation, coordination and follow-up.
• Comfortable handling sensitive information and maintaining accurate data, reports and tracking systems.
• Experience of supporting productive MDT meetings through effective preparation, coordination and follow-up.
• Proficient in common digital tools, databases, spreadsheets and collaboration platforms.
• Confident communication with professionals from different organisations.

Desirable Skills and Experience:

• Comfortable using electronic records, digital communication tools and care planning systems (e.g. EMIS, Universal Care Plan).
• Experience of working with the VCFSE (in a paid or unpaid capacity), including with volunteers and small community groups.

Qualifications:

• NVQ Level 3, Advanced level or equivalent qualifications or working towards.

Disclosure and Barring Service Check:

• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.