Legal Engineering Manager, Product Specialist

At Harvey, we're transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.

As a Legal Engineering Manager, Product Specialist, you will lead and scale a high-performing team of Legal Engineer, Product Specialists responsible for driving customer adoption, expansion, renewal, and long-term success across Harvey's global customer base.

Responsibilities

• Lead and develop a high-performing team: Recruit, mentor, and manage a team of Legal Engineer – Product Specialists, setting a high bar for customer engagement, legal credibility, and product expertise.
• Drive customer adoption, retention, and expansion: Own the team's impact on customer outcomes, including adoption, utilization, renewals, and expansion.
• Oversee customer engagement strategy: Guide how the team engages with customers across implementation, onboarding, and ongoing enablement.
• Act as a senior escalation point for key accounts: Directly engage with Harvey's most strategic and complex customers, building relationships with partners, general counsel, and other senior legal stakeholders.
• Own team operations and performance management: Manage team capacity, account allocation, and coverage to ensure efficient support across the customer base.
• Build scalable processes and enablement: Design and refine playbooks, onboarding frameworks, training programs, and best practices that enable the team to operate consistently and effectively at scale.
• Partner cross-functionally to improve customer outcomes: Collaborate closely with Customer Success, Sales, Product, Engineering, and Applied Legal Research to align on customer needs and deliver cohesive solutions.
• Influence product strategy and roadmap: Aggregate and synthesize feedback from your team and customers to inform product development.
• Shape Harvey's customer-facing narrative: Partner with Marketing and Enablement to develop high-quality content, use case materials, and thought leadership that reflect deep legal expertise and resonate with customers.

Requirements

• JD or equivalent legal qualification.
• 5+ years practicing law at a top-tier law firm (Vault 50 or equivalent) and/or in-house at a F500 or leading tech company, with significant client-facing experience.
• 4+ years of direct people-management experience, with a demonstrated track record of building, leading, and developing high-performing teams.
• Strong executive presence, with experience building relationships with senior stakeholders such as law firm partners, general counsel, c-suite/senior innovation team members, and legal operations leaders.
• Deep understanding of legal workflows and the challenges faced by modern legal teams.
• Demonstrated success in customer-facing roles (e.g., client advisory, customer success, legal tech, or innovation teams).
• Ability to operate in a fast-paced, ambiguous environment and drive both strategic initiatives and day-to-day execution.
• Strong interest in AI and its potential to transform the legal industry.
• Experience working cross-functionally with Product and Engineering teams is a plus.