Lead - Solution Engineer

Software should help a business move as one. But too often, disconnected systems, scattered data, and fragmented workflows get in the way. Freshworks is building a better way: AI-powered, unified service operations that turn complexity into coordinated action.

Our platform brings together people, AI, data, and workflows so IT and service teams can anticipate what matters, act faster, and keep the business moving forward together. Organizations including Bridgestone, McLaren, New Balance, S&P Global, and Sony Music trust Freshworks to power the services their employees and customers depend on every day.

We bring that same belief in coordinated action to how we work by giving people the ownership to make bold moves at speed, and a team that moves with them. Freshworks is looking for a self-motivated Lead Solutions Engineer to complement our Pre-Sales team. You will play a critical role by being the technical expert that helps the sales team with new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks.

Lead Solutions Engineers are responsible for articulating our value proposition, architecting technology solutions and offering thought leadership to both business and technical audiences. This role is ideal for someone with mid-market software pre-sales experience in a SaaS or technology product organization and experience with customer engagement/support, ITSM/ITIL and cloud-based infrastructure.

Your role and responsibilities:

• Work with our regional sales teams to convert prospects to customers
• Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience
• Deliver product messaging to highlight Freshworks value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents
• Respond to various functional and technical customers questions and requirements as well as performing complex workflow analysis and in-depth examinations of the interaction between Freshworks and the customer’s infrastructure
• Collect, assess and convey different customer requirements to central product management
• Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners
• Collaborate with internal organizations (including sales, product management, and client services) to execute sales strategy
• Train sales teams on the Freshworks' products suite, technical aspects and new product features

QUALIFICATIONS:

• Native level written and oral communication skills in English and German are required. Having any other European languages additionally would be an added advantage
• 5+years of relevant experience in a similar technical solution engineering preferably in ITIL/ITSM domain or in a SaaS or software product environments
• Experience in a SaaS or technology product organization and experience with ITSM/ITIL Methodologies and cloud based infrastructure is key
• Possess excellent senior customer stakeholder (incl. CxOs) and internal communication skills
• Experience working on complex sales cycles in Mid-Market and Enterprise business segments
• Excellent communication and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strongly customer and solution oriented personality
• Highly driven individual with an execution focus and a strong sense of urgency
• A colleague who enjoys working in a high-energy team environment