Description
Organisations everywhere struggle with the costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees, and help them grow, software is a crucial choice. Freshworks offers a fresh vision for how the world works, building uncomplicated service software that delivers exceptional customer and employee experiences.
As a Lead Solutions Engineer at Freshworks, you will play a critical role as a technical expert, helping the sales team with new business opportunities and consulting or selling to strategic prospects and accounts. You will articulate the value proposition, architect technology solutions, and offer thought leadership to business and technical audiences.
Responsibilities:
- Work with regional sales teams to convert prospects to customers
- Prepare and deliver bespoke technical product demonstrations at client meetings, webinars, and customer events
- Deliver product messaging to highlight Freshworks' value proposition through whiteboard and slide presentations, proof of concept management, and RFP response documents
- Respond to functional and technical customer questions and requirements, performing complex workflow analysis and in-depth examinations of the interaction between Freshworks and the customer's infrastructure
- Collect, assess, and convey different customer requirements to central product management
- Become an advocate for the brand and actively promote product solutions and services to prospects, potential and existing customers, and partners
- Collaborate with internal organisations to execute sales strategy
- Train sales teams on Freshworks' products suite, technical aspects, and new product features
Qualifications:
- Native level written and oral communication skills in English and German are required
- 5+ years of relevant experience in a similar technical solution engineering role, preferably in ITIL/ITSM domain or in a SaaS or software product environment
- Experience in a SaaS or technology product organisation, with ITSM/ITIL methodologies and cloud-based infrastructure
- Excellent senior customer stakeholder and internal communication skills
- Experience working on complex sales cycles in Mid-Market and Enterprise business segments
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