Lead Piercer (Part-Time)

Mejuri, a fine jewelry brand founded in 2015, is looking for a Lead Piercer to join their team at Santana Row in San Jose.

The Lead Piercer will be the heartbeat of the Mejuri Piercing Studio, responsible for elevating customer service, boosting profitability, and creating an environment where jewelry dreams come true.

Responsibilities:

• Oversee the piercing customer journey from start to finish, ensuring a seamless experience
• Possess a calm and professional demeanor in piercing services to provide the best experience to clients
• Act as an ambassador of Mejuri and promote customer awareness about the brand and piercing studios
• Ensure insights and opportunities related to piercing products and services are communicated back to the Store Manager and Store Services
• Work closely with the Store Manager to improve the flow and process of the Mejuri piercing studio
• Update the schedule and online booking service with store staff
• Explain proper aftercare to clients and inform them of signs and symptoms of infection
• Thoroughly explain service procedures and risks to clients, identifying any medical concerns that may prevent piercing
• Lead by example and validate the quality of the in-store customer experience
• Ensure positive customer experience and promotion of services offerings

Operations:

• Oversee and manage all aspects of the piercing studio, working closely with the Store Services team and Store Manager
• Support inventory management and feedback with Operations Lead and Store Services team
• Ensure health and safety standards are maintained, following internal standards and local guidelines
• Uphold legal compliance in all customer interactions, verifying proper identification and requirements
• Remain knowledgeable on Mejuri products and become an expert on the piercing jewelry assortment
• Support the check-up and downsizing process for each individual client
• Style, stack, and suggest products for piercing clients
• Build piercing appointment occupancy through promoting, educating, and driving awareness of the piercing studio

Requirements:

• 2+ years of experience with needle piercing
• Experience working with threadless jewelry
• Up-to-date First Aid and Blood-borne Pathogens OSHA Certifications
• Experience working with an autoclave or statim
• Local law enforcement registration or meeting requirements for permits
• Understanding of local market piercing law requirements
• Strong knowledge of health and safety protocols surrounding piercing procedures
• Demonstrated understanding of service excellence in a consumer environment
• Excellent communication and customer service skills

Benefits:

• 100% of tips earned
• Regular feedback via performance reviews
• Robust in-house retail learning program
• Generous product discount

Compensation:

• Base pay range: $27.00 - $35.00 per hour