Lead Data Analyst - Total Service (Operations)

We are seeking a Lead Data Analyst to join our team at Wise, a global technology company that aims to make moving and managing money across borders easier and cheaper. As a Lead Data Analyst, you will partner with our operational teams to drive data-driven decisions that support our fast-growing product.

The successful candidate will have a strong analytical mindset and experience in working with operational teams to drive improvements. You will be responsible for:

• Building and refining analytical models for strategic capacity planning and forecasting
• Taking ownership of data pipelines to ensure reliability and accuracy of data
• Developing and implementing predictive models to predict outcomes and identify key drivers
• Conducting causal inference and quasi-experimental analysis to evaluate the impact of servicing interventions
• Providing critical insights to assess the operational health of the Total Services function
• Monitoring and tracking the performance of key strategic initiatives
• Leading the development and implementation of the operations KPI tree and target-setting framework
• Collaborating with stakeholders to standardise processes across forecasting, scheduling, and real-time operations

The ideal candidate will have a quantitative foundation, a statistical mindset, and experience working with operational team analytics. They will also have experience working with complex data models in SQL and analysing data using advanced SQL/Python/R.

Some desirable skills and experience include prior experience in operation domains, experience working with a WFM or Quality team, and experience with forecasting techniques such as ARIMA, Holt-Winters, and other time series analysis methods.