Lead and Develop Teams Supporting Star DDAT Technology Organisation

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable and prioritise safety and quality in everything they do.

Position Summary Lead and develop teams supporting the Star DDAT (Digital, Data, Analytics & Technology) Technology organisation, driving effective delivery of technology initiatives that improve Star Ratings across multiple lines of business.

Establish and maintain best practices, coach teams through change and ambiguity, and ensure successful execution of strategic objectives at the team and workstream level.

Partner closely with business and technology stakeholders to prioritise work, remove barriers, and drive measurable, value-based outcomes.

Monitor team performance using established metrics and foster a culture of accountability, continuous improvement, and professional growth.

Manage a $1M+ budget and directly lead 6–8 Agile Practice Leads, including Senior Manager-level Scrum Masters and Program Managers.

Develop talent and build high-performing, future-ready teams.

What you will do:

• Lead delivery of multiple complex business process and technology initiatives aligned to Star Technology.
• Drive end-to-end execution, ensuring initiatives meet objectives, timelines, and deliver measurable results that support Star Ratings.
• Identify and resolve delivery risks, dependencies, and barriers that could impact successful execution.
• Use performance metrics and data to improve delivery, team effectiveness, and accountability for outcomes.
• Partner with business and technology leaders to translate strategic priorities into actionable plans and deliverables.
• Drive process improvements and root cause analysis to create sustainable, repeatable ways of working.
• Establish and reinforce Agile delivery best practices across teams.
• Lead, coach, and develop Agile Practice Leads, including Senior Manager-level Scrum Masters and Program Managers, building capability and supporting professional growth.
• Foster a high-performing culture focused on accountability, collaboration, and continuous improvement.

Required Qualifications

• 7-10+ years of professional experience in technology delivery, program management, or Agile delivery.
• 1-3+ years of experience directly managing and developing employees.
• Experience managing budgets of $1M+.
• Strong communication and facilitation skills, including experience preparing and presenting materials to executive-level audiences.
• Experience leading complex technology initiatives, including planning, risk and dependency management, and stakeholder engagement.
• Demonstrated experience leading teams to deliver complex initiatives on time and within scope.
• Strong problem-solving and decision-making skills.
• Experience driving process improvement and organisational change.
• Demonstrated experience implementing and sustaining Agile practices across cross-functional teams.
• Experience working with multiple delivery methodologies, including Agile, SAFe, and Waterfall.

Preferred Qualifications

• Agile certification (e.g., CSM, RTE, SPC), PMP, or equivalent certification.
• Medicare, healthcare, or CMS Star Ratings experience.

Education Bachelor's degree preferred, or equivalent specialised training or relevant professional experience/qualification.

Pay Range $106,605.00 - $284,280.00.

Benefits This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.

The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.