KYC Operations Associate Analyst - Business

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

As a KYC Operations Associate Analyst, you’ll be at the forefront of ensuring Wise adheres to the highest regulatory and compliance standards. You’ll play a crucial role in protecting our customers and maintaining the integrity of our platform by conducting thorough customer due diligence, analyzing customer activities, and meticulously maintaining our KYC records.

Responsibilities

• Customer and Business Onboarding: Conduct initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews, making critical risk-based decisions to ensure risk mitigation standards are met.
• Transaction Monitoring and Periodic Reviews: Review customer transaction history to identify potential risks and conduct periodic reviews to analyze changes in customer history and account usage.
• Documentation and Record Keeping: Ensure customer records are accurate and updated as required, maintaining organized and detailed records of customers and KYC process decisions.
• Risk Assessment and Escalation: Perform customer risk assessments, documenting and escalating activities that exceed internal risk tolerance.
• Customer Communication: Provide top-notch service and support to customers through various channels.

Requirements

• Excellent verbal and written English skills, with additional language skills being a plus.
• Minimum 2+ years of experience in Operations, preferably in CDD/EDD/AML or compliance roles.
• Basic knowledge of global KYC/AML compliance regulations and standards.
• Ability to take decisions and apply risk-based approach at work.
• Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast-paced and high-pressure environment.

Nice to Have

• Education: Bachelor’s degree in Finance, Business Administration, Law, or related field.
• Certifications: ICA, CAMS, or equivalent certification (CDD/EDD focused).

What We Offer

• RSUs in a rapidly growing company.
• Flexible working model.
• Annual self-development budget.
• Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually.
• Paid 6-week sabbatical leave after four years.