Description
As Knowledge Management Enablement Manager within Risk and Compliance and the Chief AI Officer function, you'll support the adoption of HSBC's enterprise knowledge and knowledge-intelligence layer across R&C Value Streams.
This is a transformation and change role focused on enablement and adoption rather than building the underlying platform, which is delivered by a separate BAU knowledge and data team.
Your responsibilities include:
- Supporting the change and adoption of knowledge management and knowledge-intelligence standards across R&C Value Streams.
- Working with Value Streams to understand and help translate knowledge and unstructured-data needs into governed, build-ready designs.
- Coordinating with the BAU knowledge and data engineering team to support the prioritisation and delivery of the knowledge-intelligence layer.
- Helping maintain clear scope boundaries and RACI with the BAU team.
- Supporting the interface between knowledge management delivery and the agentic AI migration agenda.
- Tracking and reporting adoption of the knowledge layer across Value Streams.
To succeed in this role, you need:
- Experience or a strong interest in knowledge management, information architecture, or data and content strategy.
- Familiarity with RAG, semantic search or related knowledge-intelligence concepts.
- Ability to translate business needs into governed delivery designs.
- Strong relationship-building skills with stakeholders across Value Streams, product owners, AI leads, and central enablement teams.
- Experience with change or transformation activity, including the use of clear adoption measures and reporting.
- Comfort working with unstructured data requirements and knowledge standards in a governed environment.
- Financial services experience, with exposure to Risk and Compliance desirable.
We offer a comprehensive and competitive package of benefits covering healthcare, family-friendly leaves, pension, and life assurance, as well as many other benefits to support your wellbeing.
The pay range for this role is 15108 PLN - 22658 PLN (monthly, gross).
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