Key Account Manager

We are seeking a results-driven Key Account Manager (KAM) to lead strategic accounts, drive business growth, and develop new opportunities.

The role combines commercial vision, market knowledge, customer service leadership, and internal articulation to convert needs into concrete opportunities, accelerate decisions, and respond with agility, precision, and value to each customer requirement.

Responsibilities

• Lead strategic accounts with a focus on growth, profitability, retention, expansion, and development of new opportunities.
• Drive growth across all business units through increased portfolio penetration, cross-selling, up-selling, and generating new prospects.
• Manage account plans with clear objectives, pipeline, forecast, risks, responsible parties, and next steps.
• Lead customer service alongside your team, ensuring agile, accurate, and solution-oriented responses.
• Coordinate internal teams to remove obstacles, escalate critical issues, and guarantee a consistent high-value experience.
• Prepare commercial proposals, business reviews, and market presentations that enable executive conversations and business decisions.
• Monitor commercial and service KPIs to anticipate risks, correct deviations, and ensure timely results.

Key Competencies

• Results-oriented, sense of urgency, and focus on execution.
• Consultative commercial vision to transform needs into opportunities and concrete business.
• Influence, negotiation, and senior stakeholder management skills.
• Customer service leadership and cross-functional team coordination.
• Market knowledge to generate valuable conversations and present insights when required.
• Analytical thinking to manage indicators, anticipate risks, and prioritize high-impact opportunities.
• Good level of English to interact with customers and regional/global teams when necessary.

Tools

• CRM for account management, pipeline, forecast, and opportunity tracking.
• Excel and analytical tools for revenue, profitability, conversion, and commercial performance monitoring.
• PowerPoint for proposals, business reviews, and executive market presentations.
• Collaborative and BI tools for KPI monitoring, commitments, and result-oriented actions.