IT Officer

We are looking to recruit a highly motivated and enthusiastic IT Officer to join our dynamic Multi-Academy Trust based in Havering.

The successful candidate will support the work of our Head of IT & Data and Trust IT Managers. The schools use a variety of educational software and IT platforms, which include Bromcom, Google Classroom, Office 365, Windows Server and Cisco Meraki infrastructure.

Responsibilities

• Provide support across various departments and at times other schools in and around Havering, both remotely and on-site.
• Install, upgrade and maintain hardware and software for both Windows and Mac.
• Troubleshoot hardware and software issues, particularly within a Google Workspace, Windows desktop and Chromebook environment.
• Manage and maintain conferencing and AV equipment.
• Work as part of a team and be proactive.
• Communicate technical concepts clearly to non-technical staff and students.
• Solve problems independently for some IT issues, ranging in complexity.
• Manage time effectively, multitasking and working to tight deadlines.
• Prioritise tasks and work under pressure.
• Build positive relationships with staff and students.

Requirements

• Proven experience in an IT Support or similar role, preferably within an educational setting.
• Strong understanding of hardware and software troubleshooting.
• Excellent communication skills, both written and verbal.
• Logical, calm, organised approach to problem-solving.
• High level of initiative, enthusiasm and willingness to work collaboratively.
• Strong customer service orientation.

Desirable Qualifications

• Relevant IT certifications, such as CompTIA A+ or Google Workspace.
• Experience with classroom technical equipment such as whiteboards and other smart technologies.
• A valid Full UK driving licence and access to your own vehicle for travel between school settings.

Benefits

• Excellent well-being support and medical cover programmes.
• Access to a GP helpline, physiotherapy, optical support, dental treatment, and counselling service.
• Parental leave, compassionate leave and carers leave at or above the statutory levels.
• Flexible working requests can be submitted from day one.

Salary: £30,408 - £35,109 per year Hours: 36 hours per week, 52 weeks per year