IT Infrastructure Core Service Manager

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance.

This role forms part of a distributed, global infrastructure team responsible for the availability, security, resilience and support of hybrid on-premises and cloud infrastructure, with proactive monitoring, automation and lifecycle management.

Key Responsibilities:

• Manage the outsourced managed service provider (MSP) delivering core infrastructure and cloud services
• Coordinate dependencies with workplace, application and security teams
• Retain internal ownership of service outcomes, priorities, risks and escalations
• Use technical expertise to challenge proposals and assure delivery

Requirements:

• Demonstrable experience managing outsourced infrastructure services or an MSP relationship
• Strong understanding of Microsoft Azure and hybrid infrastructure services
• Ability to govern core hosting, compute, storage and virtualisation services
• Strong understanding of Active Directory, DNS, DHCP, Group Policy and Microsoft Entra ID
• Experience assuring provider delivery of monitoring, patching, vulnerability remediation, configuration management and technology lifecycle plans

Desirable Experience:

• Good knowledge of Windows Server 2025 and 2022
• Experience with supported server virtualisation platforms such as Nutanix & Microsoft Hyper-V
• Experience automating administration with PowerShell and Microsoft Graph
• Knowledge of identity platforms such as Microsoft Entra ID
• Understanding of current ITIL practices

What We Offer:

[Information not provided]