Intern, Product Support

As a GrabMart & GrabMall Intern, you will support the testing, rollout, and improvement of GrabMart & GrabMall products and features.

You will work closely with the Senior Product Specialist and cross-functional stakeholders to conduct User Acceptance Testing (UAT), document product issues, coordinate feedback, and track follow-up actions.

This is a hands-on opportunity to learn how digital products are tested, launched, and improved in a fast-paced technology and delivery business.

Day-to-Day Activities:

• Support UAT for new GrabMart & GrabMall products, features, and system enhancements by preparing test scenarios, executing test cases, recording results, and identifying issues that could block sellers' growth or degrade the customer experience.
• Coordinate with Regional Product, Operations, Commercial, and other country stakeholders to collect feedback, clarify requirements, and follow up on testing activities.
• Assist with rollout preparation, including maintaining rollout trackers, readiness checklists, communication materials, FAQs, and post-launch follow-up.
• Support the preparation and sharing of product updates, testing instructions, rollout timelines, and key changes with relevant teams.
• Help monitor basic product performance, operational feedback, and user or merchant issues to identify areas for improvement.
• Support the Senior Product Specialist in experiments, market research, user interviews, product documentation, and other product improvement initiatives.
• Prepare clear progress updates and maintain accurate records of testing results, open issues, decisions, and action items.

The Must Haves:

• Currently pursuing a Bachelor's degree in Business, Engineering, Information Technology, Product Management, or a related field.
• Strong interest in digital products, e-commerce, technology, and delivery platforms.
• Good attention to detail, especially when testing product flows and documenting issues.
• Strong communication and coordination skills.
• Able to organise tasks, track follow-ups, and meet deadlines.
• Proactive, curious, and willing to learn in a fast-paced environment.
• Able to communicate effectively in English and Khmer.
• Comfortable working with different teams and stakeholders.