Integration Architect or Senior Staff Engineer

Zendesk is seeking an experienced Integration Architect or Senior Staff Engineer to lead enterprise integration solutions across internal services, enterprise applications, and third-party SaaS environments.

The ideal candidate will have broad engineering skills across cloud infrastructure and application development, with deep expertise in AWS-native services such as AWS Lambda, AWS Step Functions, API Gateway, EventBridge, SQS, SNS, S3, DynamoDB, CloudWatch, and back-end programming languages like Java, Python, and NodeJS.

Solution Design & Delivery

• Design future visions for integration architecture expansion at Zendesk
• Guide delivery and ensure implementation aligns with architecture and solution decisions
• Build, test, and deploy solutions for critical or high-risk work
• Manage enterprise risk and identify potential change risks across integrations and systems

Enterprise Integration & AI Connectivity Strategy

• Formulate and execute architecture strategy for the integration framework layer
• Establish reusable components, API contracts, error-handling patterns, runtime standards, and AWS-based CI/CD automation pipelines
• Define, publish, and execute governance standards and controls for integrations

Next-Gen AI Protocols & Innovation

• Drive AI and integration innovations, combining deep integration domain skills with emerging AI capabilities
• Build high-impact Proofs of Concept (PoCs) validating agentic integration patterns and AI skills

Strategic Collaboration & Technical Leadership

• Collaborate internally across application teams, data and AI streams, and business domain leads
• Promote design-first and protocol-driven thinking, advocating for standardized Integration/AI tools

Key Responsibilities

• Architect end-to-end integration solutions using domain-driven design and API-led approaches
• Apply a multi-platform integration strategy to select the right solution based on business and technical needs
• Create high-level and low-level technical designs leveraging AWS, Workato, Fivetran, and related CRM and ERP technologies
• Define and enforce non-functional requirements including scalability, resiliency, availability, and performance

Required Qualifications

• 8+ years of experience in integration architecture/engineering or enterprise integrations
• 10+ years of hands-on engineering experience and leadership across cloud technologies and back-end programming languages
• 5+ years building and handling data pipelines/ETL with Fivetran DBT or similar tools
• Proven experience designing API-led and event-driven architectures
• AWS Certifications for development and architecture
• Hands-on expertise with at least one major integration platform (Workato, MuleSoft, Boomi, or equivalent)

The US annualized base salary range for this position is $161,000.00-$241,000.00.