Integrated Facilities Management Specialist - Contract Performance & Compliance Management

We are seeking a highly organised and detail-oriented Integrated Facilities Management professional to join our Global IFM team. The IFM Specialist role is responsible for managing Integrated Facilities Management (IFM) supplier relationships and delivering best-in-class supplier performance across cost, delivery, quality, safety, sustainability and service experience.

Key Responsibilities:

• Own supplier performance management for IFM contracts, including service levels, KPIs, SLAs and contract compliance.
• Develop, implement and run a structured supplier governance cadence: performance reviews, executive steering, corrective action plans and escalation protocols.
• Develop and maintain relationships with vendors, contractors, and service providers to ensure quality service delivery.
• Support planning and delivery of facility-related projects (renovations, relocations, expansions) by ensuring supplier readiness, managing scopes and timelines, and monitoring supplier deliverables.
• Work with our business partners to prepare and manage budgets for facility operations and maintenance, ensuring cost-effectiveness and efficiency.
• Monitor and analyse supplier performance data and produce timely, actionable reports and dashboards for stakeholders.
• Drive supplier innovation and sustainability initiatives in alignment with corporate targets (energy reduction, waste, ESG programs)
• Serve as an escalation point of contact for facility-related inquiries and issues from employees and stakeholders.
• Collaborate with cross-functional teams, property/facilities teams and suppliers to resolve complex service issues and improve customer experience.
• Ensure suppliers meet safety, regulatory, environmental and contractual requirements, drive supplier audits and compliance remediation.

Basic Qualifications (Required Skills/Experience):

• Minimum of 5 years of experience in facilities management or a related field, with at least 2 years in an international context.
• Strong knowledge of facility management best practices, regulations, and safety standards.
• Proven project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Proficient in Microsoft Office Suite.
• Ability to travel internationally as required.
• Excellent verbal and written communication skills; ability to present complex supplier performance and commercial recommendations to executive leadership.

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s degree in Facilities Management, Business Administration, or a related field (alternatively, AIWFM with Level 2 qualification or above)
• Demonstrated success delivering measurable cost savings and operational efficiencies through supplier-led continuous improvement (Lean, Six Sigma, or equivalent methodologies preferred).
• Experience designing and operating supplier performance measurement programs: SLA/KPI definition, supplier scorecards, root-cause analysis, and remediation tracking.
• Advanced data analytics and reporting skills; experience building dashboards and insights using tools such as Power BI.
• Practical knowledge of facilities management systems / CAFM / CMMS platforms (e.g., Maximo, Corrigo, Service Insight) and integration with supplier performance data.
• Experience managing supplier compliance and audit programs, including safety, regulatory, environmental and ESG requirements; familiarity with relevant standards and reporting frameworks.
• Experience supporting supplier selection and tender evaluations, including RFI/RFP development, bid evaluation, and supplier onboarding.
• Familiarity with sustainability and innovation initiatives in facilities contexts (energy efficiency, waste reduction, carbon/ESG reporting) and ability to drive supplier-aligned programs.

Benefits:

• Competitive salary and annual incentive plans
• Continuous learning - you’ll develop the approach and skills to navigate whatever comes next
• Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• An inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs
• Excellent Adoption and Parental leave options
• 23 days plus UK public holidays and a Winter Break between Christmas and New Year
• Pension Plan with up to 10% employer contribution
• Company paid BUPA Medical Plan
• Short Term Sickness: 100% pay for the first 26 weeks
• Long Term Sickness: 66.67% of annual salary from 27th week
• 6x annual salary life insurance
• Learning Together Programme to support your on-going personal and career development
• Access to Boeing’s Well Being Programs, tool and incentives