Injury Rehabilitation Manager

We are seeking a talented individual to join our WIRM team in Hong Kong.

You will lead the design, oversight, and continuous enhancement of injury rehabilitation programmes based on Marsh's proprietary model, ensuring effective return-to-work and recovery outcomes.

Key responsibilities include:

• Providing strategic oversight of complex Personal Injury and Employees' Compensation case management services
• Serving as a senior subject matter expert on injury management, rehabilitation planning, and healthcare management
• Raising the profile of Marsh's WIRM servicing internally and externally through senior client engagement and market-facing interactions
• Leading and overseeing the coordination of high-value and sensitive case management matters
• Managing key client relationships independently on the HealthCare Management side
• Driving operational excellence by improving quality, efficiency, governance, and consistency across workflows
• Overseeing timely tracking of rehabilitation progress and ensuring accurate updates within Marsh's web-based digital claims and case management systems
• Analyzing case trends, service outcomes, and operational metrics to identify risks and recommend solutions
• Leading initiatives to strengthen Marsh WIRM Practice capabilities
• Mentoring and supporting junior case management or healthcare management colleagues
• Contributing to broader business growth by supporting client retention and solution development

Requirements:

• Bachelor degree holder or above in health or allied health/para-medical discipline
• 10+ years of relevant experience in injury rehabilitation, medical case management, healthcare management, occupational injury, or related disciplines
• Strong knowledge of injury management, rehabilitation and recovery pathways, and medical case coordination
• Solid understanding of the Employees' Compensation Ordinance and relevant case management practices
• Proven ability to manage complex stakeholder relationships
• Excellent command of written and spoken English and Chinese
• Strong analytical, problem-solving, and case assessment skills
• Strong working knowledge of MS Word, Excel, and PowerPoint
• Demonstrated ability to work effectively in a collaborative, fast-paced, and client-focused environment

Benefits:

• Professional development opportunities
• Interesting work and supportive leaders
• Vibrant and inclusive culture
• Range of career opportunities
• Benefits and rewards to enhance your well-being