Informatics Learning & Engagement Manager

The Informatics Learning & Engagement Manager is primarily responsible for managing, planning, directing, coordinating, and monitoring a customer-centric program focused on Health Information Technology (HIT).

This position requires a leader with sound knowledge of healthcare, business management, and information systems.

The manager will work with other DTS teams and users to implement practices meeting defined policies and standards.

The manager is a customer experience leader and must be highly knowledgeable about the needs of the business and the voice of the caregiver in clinical roles.

The manager will build trusted relationships with operational leaders to ensure work aligns with business needs and strategic initiatives.

This position is accountable for successfully engaging caregivers within the position portfolio in implementation and adoption of HIT.

The position oversees human resource management related to learning and engagement in hospitals, clinics, and non-clinical areas.

The day-to-day work is operational and hands-on in nature.

The position provides oversight of the assigned portfolio to ensure caregiver needs, requests, tickets, and issues are being addressed.

The manager leads or co-leads implementation, adoption, and mastery of health information technology.

Essential Functions

• Serves as the primary contact to facility leadership and builds trusted relationships with leaders and caregivers.
• Provides input and direction on EHR-related projects with a focus on communication, adoption, and clinical end-user support.
• Leads continuous improvement efforts related to workflow mastery and support.
• Manages clinical relationships and collaborates within areas of responsibility.
• Collaborates with other DTS teams in the development, coordination, and implementation of EHR-related projects.
• Regularly communicates with caregivers through various meetings and manages resource allocation to projects.
• Helps manage and respond to EHR-related issues and proactively problem-solves and escalates as appropriate.
• Attends clinical and business leader meetings to build relationships and provide extraordinary customer experience.
• Identifies barriers and communicates with recommended suggestions and solutions.
• Actively participates and innovates in mastery efforts.
• Coordinates, oversees, and supports go-live efforts, downtimes, and other initiatives.

Skills

• Communication and public speaking
• Collaboration and relationship building
• Ability to negotiate, influence, and advocate for learner-centric best practices
• Ability to motivate peers and team members
• Establish and maintain standards of excellence with team members
• Demonstrated competence in project and program management methods, resource management, and software
• Demonstrated application of adult learning methods, processes, and practices
• Demonstrated application of learning & development quality, metrics, and measurement protocols
• Demonstrated competence in flowcharting techniques and software
• Demonstrated competence in MS Office Suite

Requirements

• Bachelor's Degree with five years of previous clinical or healthcare-related professional experience working in an integrated healthcare system environment.
• Or eight years of experience working with adoption and support of technology/workflows and processes.
• Three years of previous leadership, management/project management experience.
• Demonstrated effective leadership and communication skills.
• Demonstrated strong analysis, problem resolution, judgment, and decision-making skills.
• Demonstrated ability to build strategic relationships and communicate effectively to clinical and business stakeholders.
• Ability to travel primarily throughout the Intermountain system.
• Clinical incumbents must hold current state licensure if required.

Preferred Qualifications

• Degree in Nursing, Medical, Clinical Informatics, or other relevant degree.
• Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Experience using word processing, spreadsheet, database, internet, e-mail, and scheduling applications.
• Experience working with Cerner solutions.
• Experience working with Health IT-related project acquisition, implementation, and associated project management.