Incident Response Analysis Manager

Join the product security incident response team (PSIRT) within Cisco's security and trust organisation, a critical team dedicated to providing outstanding vulnerability management and incident response services.

As an Incident Response Analysis Manager, you will play a critical role in safeguarding our products by proactively monitoring and responding to cybersecurity incidents. You will lead response efforts, analyse threat data, and implement robust solutions to mitigate risks.

Responsibilities:

• Monitor, identify, investigate, and analyse response activities related to cybersecurity incidents, addressing security flaws and vulnerabilities.
• Evaluate event flows to identify common risks, develop solutions, and assist with security audits, network forensics, and validate security fix information.
• Log, track, and analyse data for proactive and reactive incident resolution, identifying underlying problems based on incident trends.
• Follow and implement effective incident response procedures, maintain regular updates to ticketing systems, and respond to compliance requests.
• Collaborate with Incident Managers, product engineering teams, content writers, and other security teams to meet SLAs and KPIs, manage change and risk, and prepare comprehensive recovery plans to protect against future incidents.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Security, or a related field, or equivalent practical experience.
• 5+ years of experience in incident response, vulnerability management, security operations, or related roles.
• Proficiency in IT Service Management (ITSM) tools, such as ServiceNow or Jira Service Management.
• Demonstrated experience leading critical incident response engagements and threat analysis in high-pressure environments.
• Applied knowledge of Cybersecurity Incident Response and Threat Detection & Analysis.

Preferred Qualifications:

• Advanced expertise in Vulnerability Management and Penetration Testing methodologies.
• Proven ability to manage the complete Incident Lifecycle Management process from detection to resolution.
• Strong background in Risk Management, vulnerability scoring systems like CVSS or EPSS, and deploying network device and/or cloud remediations and security controls.
• Experience preparing detailed incident reports and technical briefs for IT security teams and leadership.
• Track record of establishing SLAs/KPIs and developing continuous improvement plans with cross-functional stakeholders.

Benefits:

• Medical, dental, and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Paid time away (10 paid holidays, 1 floating holiday, 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness)
• Optional 10 paid days per full calendar year to volunteer

Salary Range: $124,400.00 - $163,200.00