Description
The Import Controller is responsible for product flow from origin to the UK across all Argos business areas.
The role will coordinate the import operation of selected product categories within the company portfolio as designated. You'll also own the day-to-day business analysis and problem resolution required to support the development of the Import strategy, and be fundamental to the Planning and Implementation of end-to-end product flow - making this role very operationally focused.
Responsibilities
- Day-to-day liaison with freight forwarders and carriers and resolution of issues relating to importing
- Upstream review of Purchase orders reviewing optimum Flow routes
- Support the integration of product flow into the import operation and wider business network
- Support performance and commercial management of selected Freight Managers and selected carriers
- Ad-hoc management of Air Freight/multi-modal required solution
- Support relationship development with selected shipping lines and forwarders
- Focus on realising continuous improvement opportunities
- Monitoring of reporting and ensuring visibility functions are delivering the required solutions
- Delivering required change projects on time and within expected KPI's
- Liaison with Accounts teams regarding invoicing issues and queries
- Forecasting shipment movements at port level and driving continuous improvement
- Keep in frequent communication with external stakeholders to remain updated on market trends
- Cultivate ongoing communication with other departments to foster strong cross-functional collaboration and ensure that all teams stay well-informed.
Requirements
- Experience in International Supply Chain and hands-on 3PL management
- Knowledge of Imports procedures
- Problem-solving and troubleshooting skills
- Excellent interpersonal skills and able to communicate well with all levels
- Effective analytical skills, detail-minded, sensitive to details and numbers, independent and able to
- Proficient in MS Office applications
- Experience utilising AI-driven technical solutions (desirable)
- Ability to multitask
- Self-motivated, responsible, well-organised, and able to work independently.
What we are looking for
- Take ownership for solving problems
- Maintain a respectful approach, focusing on collaborative problem-solving and learning from differing viewpoints
- Being open-minded to try new ways of working
- Being flexible to adapt to any change and respond positively
- Show curiosity about the business beyond your immediate role
- Show care and respect to everyone and provide support to others
- Foster consistent collaboration with other departments to strengthen cross-functional relationships.
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