Imaging Support Specialist

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As an Imaging Support Specialist at ICON, you will provide technical support and assistance for imaging operations within clinical trials. You will ensure that imaging processes run smoothly, facilitating effective communication and coordination among teams and stakeholders.

Responsibilities

You will contribute to medical imaging activities, taking responsibility for your deliverables and working collaboratively. You will work with internal teams and users to troubleshoot technical and data-related issues, support imaging workflows and ensure information is processed accurately and efficiently.

• Apply defined technical and quality control procedures consistently.
• Identify data quality issues and coordinate clarification or correction.
• Maintain accurate study records and traceability.
• Collaborate with clinical, scientific and operational stakeholders.

Required qualifications and experience

• Relevant qualification in clinical sciences, biomedical sciences, life sciences, IT, technology, or a related field, or equivalent relevant experience.
• At least 1 year of experience in technical support, application support, customer support, healthcare technology, imaging support, or another relevant technical environment.
• Strong interest in learning technical applications, systems and imaging workflows.
• Ability to understand and troubleshoot technical or data-related issues in a structured way.
• Strong attention to detail and ability to follow defined technical and quality procedures.
• Strong communication and customer-service skills.
• Advanced English proficiency, with the ability to communicate confidently in technical and client-facing conversations with international teams.

Preferred qualifications and experience

• Relevant certifications.
• Clinical trial imaging or core laboratory experience.
• Clinical or imaging registration required for practice in the employing country, where the position involves regulated clinical practice.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways