Description
As a Housing Manager at London Borough of Sutton, you will be required to demonstrate a holistic approach to tenancy management and take ownership of residents' concerns, providing support and resolution in line with policy and procedure.
The successful candidate will have experience of rent recovery, adult & child safeguarding, anti-social behaviour case management, supporting victims of domestic abuse, mutual exchanges and working with residents to support them in making positive lifestyle changes.
Key responsibilities include:
- Providing a skilled professional approach to tenancy management
- Supporting residents and working proactively to improve the service provided
- Demonstrating excellent customer service and problem-solving skills
- Promoting inclusion among tenants and helping to build stronger communities
The team focuses on delivering core landlord services and ensuring consistent delivery. The ideal candidate will be a skilled professional who is passionate about tenancy management, committed to supporting residents, and works proactively to improve the service.
In return, the organisation offers a range of benefits, including:
- Membership of the Local Government Pension Scheme
- Annual leave of 28 or 33 days per year
- Simply Health Cash Plan
- Employee benefits, including cycle to work scheme and discounts
- Employee Assistance Programme
- Investment in learning and development
This post is exempt from the Rehabilitation of Offenders Act 1974 and requires a comprehensive screening process, including a DBS Disclosure. Successful candidates will also be required to drive and hold a full UK driving licence.
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