Hospital to Home Outreach Worker

As a Hospital to Home Outreach Worker, you will provide temporary practical and emotional support to service users within their home and make sure they understand the care and treatment choices available to them.

The service is time limited, usually up to 4 or 6 weeks, to adjust and settle back in their homes.

Main duties of the job

• Assess the needs of service users either in hospital before discharge, or in their homes, and understand what barriers and enablers there might be to moving home.
• Aid the discharge process and improve patient experience through tasks such as:

+ Key cutting + Co-ordinating with colleagues for the setup of the home environment + Checking heating, electric and gas is functional prior to discharge + Allowing access to the property for cleaning/repairs

• Provide or arrange the practical and emotional support needed to enable service users to move home and/or remain safely at home.
• Be vigilant and make referrals/signpost for additional needs that our wider team, or partners can support.
• Help maximise service user independence by adopting an enabling approach.
• Develop a listening and caring relationship with the service user and their families/carers.
• Provide domestic practical support within the home such as:

+ Light cleaning + Washing + Changing bed sheets etc.

• Prepare and service drinks and simple meals with or for the service user customer ensuring nutritional needs are met.
• Accompany service user outside the home e.g. hospital or GP appointments etc.
• Support customers with other tasks e.g. making telephone calls on their behalf, reading and responding to correspondence, completing simple forms - training will be provided - as directed by the customer etc.

About us

• Learning and development: We are committed to supporting our staff through a variety of training, e-learning, workshop and shadowing.
• Flexible working policy: We welcome flexible working requests from day one and anyone can make as many requests as they wish to.
• Family Friendly Policy: We have a competitive Family Friendly Policy which includes maternity, paternity adoption, shared parental leave, dependency and carers leave.
• Sick leave policy: We also have a competitive sick pay policy which will give you up to 4 months full pay and 4 months half pay after 4 years of service.
• Death in service insurance: We have a Death in service insurance which will help your family to cope financially should something happen to you while employed with us.
• Employee assistance programme: We offer an Employee Assistance programme called WeCare which includes 24/7 online GP, Get fit programme, Mental health support, Financial and legal guidance.